BatteryBay LEDs do not come
on/Batteries are not recharging.
A
Make sure that the batteries are seated correctly and
secured into the battery slot. Place the battery's female
connection over the corresponding male connection in the
battery slot. Gently tap the battery to insure that a connection
has been made. Try more than one battery. If the LEDs do
not light up, turn off the SmartCart's main power switch
and unplug the cart from the electrical outlet, in preparation
of step 2.
Insure that the BatteryBay's power cord is plugged into
the power strip in the adjacent compartment located on the
right of the BatteryBay. The power strip is mounted to the
rear of this compartment. Insure the power strip power switch
is in the "On" position. If the switch is already
in the "On" position, press the power strip's
reset button. Plug the SmartCart's power cord into the electrical
outlet and turn the main power switch on.
If the LEDs are still not lit, check that the BatteryBay's
power switch is in the "On" position. The BatteryBay's
power switch is located in the rear of the BatteryBay housing.
Two people are needed to remove the BatteryBay. Open the
BatteryBay drawer completely and gently continue to pull
forward until the BatteryBay slides three-quarters (3/4)
of the-way forward. Caution: Do not pull the BatteryBay
too far forward. You could pull it completely out of the
compartment, possibly causing the unit to fall to the floor
and/or causing damage to the floor, equipment or injury
to yourself. Carefully close the drawer and hold the BatteryBay
by its sides, placing your hands in the center to distribute
its weight evenly. With the assistance of the other person,
gently remove the BatteryBay from the compartment and look
at the switch at the rear of the housing to insure the switch
is in the "On" position.
If the switch is in the "On" position, return
the BatteryBay to the shelf and contact Customer Support
to arrange for a service repair technician to assist you
further.
NOTE: The LED of a fully charged battery will not illuminate.
To check the battery's charge, plug it into the eBuddy and
use the operating system power management to check the % of
battery charge.
Q
Wireless Keyboard does not
work/cursor does not move.
A
Insure that two fresh AA batteries are installed in the
keyboard and are installed in the correct manner.
Insure that the keyboard is pointed at the IR Detector.
The wireless keyboard uses Infrared light which requires
an unobstructed line-of-sight to operate correctly.
Check to see if your IR Detector's LED is illuminated.
If not, insure that the USB connector is properly inserted
into the USB port on your PC.
Insure that the proper USB drivers are installed and working
correctly. Please refer to your system settings in the Windows
control panel for more information.
TIP: Remove the IR Detector's USB connector from your
PC and reinsert it. Your system should attempt to recognize
and install the necessary drivers (Win98, 2000, XP only).
Q
I can see computer screen
content on my eBuddy but not on my presentation device.
A
Make sure that you have properly connected the VGA cable
to both your eBuddy's DB15 or VGA output port and the DB15
or VGA input port on your presentation device.
Make sure you have selected the appropriate VGA video
input on your presentation device designated as VGA1 or
VGA2.
Make sure that you have simultaneously pressed the FN
F4 (eBuddy 3, 4 series) FN F3 (eBuddy 5 and 6 Series) keys
two times. This should force your computer to send the video
signal to both your eBuddy and presentation device. Press
them once if you would like to only have content displayed
on your monitor.
Q
My presentation device does
not emit the sound that is being played on my eBuddy.
A
Insure the audio cable from your presentation device is
connected to the eBuddy audio output. Insure you have connected
the audio cable to the appropriate audio input ports on
your presentation device designated as PC Audio or PC Audio
1 or 2.
Make sure you have adjusted the volume control appropriately
on both the presentation device and on the eBuddy.
For other problems that may be more specific to your monitor
or Digital projector model, please refer to the user manual
included with your product prior to contacting Customer
Support.
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