Troubleshooting Tips

Troubleshooting Tips2017-05-22T10:33:34+00:00

Helpful information for your EarthWalk computer cart system

Make sure that the batteries are seated correctly and secured into the battery slot. Place the battery’s female connection over the corresponding male connection in the battery slot. Gently tap the battery to insure that a connection has been made. Try more than one battery. If the LEDs do not light up, turn off the SmartCart’s main power switch and unplug the cart from the electrical outlet, in preparation for step 2.

  • Ensure that the BatteryBay’s power cord is plugged into the power strip in the adjacent compartment on the right of the BatteryBay. The power strip is mounted at the rear of this compartment. Make sure the strip’s power switch is in the “On” position.  If the switch is already in the “On” position, press the power strip’s reset button.  Plug the SmartCart’s power cord into the electrical outlet and turn on the main power switch.
  • If the LEDs are still not illuminated, check that the BatteryBay’s power switch is in the “On” position.  The BatteryBay’s power switch is located in the rear of the BatteryBay housing.  Two people are needed to remove the BatteryBay.  Open the BatteryBay drawer completely and gently continue to pull forward until the BatteryBay slides three-quarters (3/4) of the-way forward.  Caution: Do not pull the BatteryBay too far forward. You could pull it completely out of the compartment, possibly causing the unit to fall to the floor and/or causing damage to the floor, equipment or injury to yourself. Carefully close the drawer and hold the BatteryBay by its sides, placing your hands in the center to distribute its weight evenly. With help from another person, gently remove the BatteryBay from the compartment and look at the switch at the rear of the housing to ensure the switch is in the “On” position.
  • If the switch is in the “On” position, return the BatteryBay to the shelf and contact Customer Support to arrange for a service repair technician to assist you further. NOTE: The LED of a fully charged battery will not illuminate. To check the battery’s charge, plug it into the eBuddy and use the operating system power management to check the percentage of battery charge.

Ensure that two fresh AA batteries are installed in the keyboard and, in the correct manner.

  • Ensure that the keyboard is pointed at the IR Detector. The wireless keyboard uses Infrared light, which requires an unobstructed line-of-sight to operate correctly.
  • Check to see if your IR Detector’s LED is illuminated. If not, check that the USB connector is properly inserted into the USB port on your PC.
  • Ensure that the proper USB drivers are installed and working correctly. Please refer to your system settings in the Windows control panel for more information. TIP: Remove the IR Detector’s USB connector from your PC and reinsert it. Your system should attempt to recognize and install the necessary drivers (Win98, 2000, XP only).

Make sure you’ve properly connected the VGA cable to both your eBuddy’s DB15 or VGA output port and the DB15 or VGA input port on your presentation device.

  • Make sure you have selected the appropriate VGA video input on your presentation device, designated as VGA1 or VGA2.
  • Make sure you have simultaneously pressed the FN F4 (eBuddy 3, 4 series) FN F3 (eBuddy 5 and 6 Series) keys two times. This should force your computer to send the video signal to both your eBuddy and presentation device. Press them once if you would like to only have content displayed on your monitor.

Confirm that the audio cable from your presentation device is connected to the eBuddy audio output.

Make sure you’ve connected the audio cable to the appropriate audio input ports on your presentation device, designated as PC Audio or PC Audio 1 or 2.

  • Make certain you’ve adjusted the volume control appropriately on both the presentation device and on the eBuddy.
  • For other problems more specific to your monitor or Digital projector model, please refer to the user manual included with your product prior to contacting Customer Support.

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10511 Battleview Parkway
Manassas, VA 20109
888.213.4900